|
Patient Satisfaction
HCHD District-wide
October
– December 2003
NRC Survey Results: Overall Rating of Care
| |
HCHD Overall
Jan - Mar
2003
|
HCHD Overall
Apr - Jun
2003
|
HCHD Overall
Jul - Sept
2003
|
HCHD Overall
Oct - Dec
2003
|
National Benchmark
|
|
Adult Inpatient
|
19.7%
|
14.5%
|
14.8%
|
13.5%
|
8.6%*
|
|
Emergency
|
32.9%
|
33.2%
|
46.6%
|
33.7%
|
14.8%*
|
|
Adult Office Visit
|
21.6%
|
22.1%
|
22.4%
|
21.8%
|
11.1%*
|
|
Rehabilitation
|
10.9%
|
4.8%
|
6.8%
|
8.3%
|
6.7%
|
|
Outpatient Procedure
|
15.1%
|
13.7%
|
13.1%
|
16.5%
|
3.2%*
|
|
Pediatric Inpatient
|
9.9%
|
7.8%
|
10.8%
|
4.2%
|
5.3%
|
|
Pediatric Office Visit
|
15.8%
|
18.5%
|
15.6%
|
14.4%
|
6.1%*
|
*
Statistically Significant Difference
Lower Score = Better
Performance
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