Patient Satisfaction - District Table of Contents

Patient Satisfaction

HCHD scores	Ben Taub scores	LBJ scores
Quentin Mease scores		Community Health Program scores

HCHD District-wide

October – December 2003

NRC Survey Results: Would You Recommend HCHD to Your Friends and Family?

	HCHD Overall Jan - Mar 2003	HCHD Overall Apr - Jun 2003	HCHD Overall Jul - Sept 2003	HCHD Overall Oct - Dec 2003	National Benchmark
Adult Inpatient	43.5%	40.7%	35.3%	38.3%	32.3%*
Emergency	58.6%	65.6%	64.7%	68.3%	43.7%*
Adult Office Visit	53.7%	52.1%	50.9%	54.6%	36.7%*
Rehabilitation	29.3%	36.7%	35.1%	31.9%	26.3%
Outpatient Procedure	36.4%	40.2%	32.2%	38.7%	22.7%*
Pediatric Inpatient	41.3%	36.4%	49.4%	29.2%	25.4%*
Pediatric Office Visit	52.4%	57.4%	53.3%	51.6%	39.0%*

* Statistically Significant Difference

Lower Score = Better Performance

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