Patient Satisfaction
 

HCHD scores Ben Taub scores LBJ scores
Quentin Mease scores   Community Health Program scores

HCHD District-wide

October – December 2003

 

Adult Inpatient Dimensions
 

Dimensions of Care
(Listed from the patient’s perspective of highest to lowest)
HCHD Overall
Oct - Dec
2003
National Benchmark
Houston
Market
Benchmark
County
Hospital Benchmark
Information and Education
38.0%
34.0%
38.7%
38.5%
Emotional Support
43.2%
34.6%*
42.4%
42.1%
Coordination of Care
31.6%
24.1%*
21.2%*
26.6%*
Physical Comfort
26.6%
18.4%*
25.5%
25.1%
Continuity and Transition
37.6%
31.1%*
31.3%*
29.1%*
Respect for Patient Preferences
34.6%
25.4%*
26.4%*
27.0%*
Involvement of Family and Friends
34.1%
24.2%*
28.0%*
31.4%*
Childbirth Specific
 
31.5%
27.8%*
NA
NA
Surgery Specific
33.8%
23.8%*
NA
NA
*  Statistically Significant Difference
 Lower Score = Better Performance

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