Patient Satisfaction
 

HCHD scores Ben Taub scores LBJ scores
Quentin Mease scores   Community Health Program scores

HCHD District-wide

October – December 2003

 

Emergency Center Dimensions
 

Dimensions of Care
(Listed from the patient’s perspective of highest to lowest)
 
HCHD Overall
Oct - Dec
2003
 
National
Benchmark
 
Houston
Market
Benchmark
 
County
Hospital
Benchmark
Physical Comfort
50.6%
32.8%*
34.1%*
35.7%*
Information and Education
48.1%
34.9%*
42.5%
44.3%
Access and Coordination of Care
50.4%
27.0%*
NA
NA
Emotional Support
50.6%
36.6%*
47.9%
49.9%
Respect for Patient Preferences
38.3%
21.7%*
30.5%*
32.6%*
Continuity of Care
46.9%
36.7%*
40.7%
36.6%*
*  Statistically Significant Difference
 Lower Score = Better Performance

next
previous
 back to Table of Contents


 

  

2003-2007 Harris County Hospital District.   *Contact Us*