Patient Satisfaction - District Table of Contents

Patient Satisfaction

HCHD scores	Ben Taub scores	LBJ scores
Quentin Mease scores		Community Health Program scores

HCHD District-wide

October – December 2003

Emergency Center Dimensions by Facility

Dimensions of Care (Listed from the patient's perspective of highest to lowest)	LBJ Oct - Dec 2003	BenTaub Oct - Dec 2003
Physical Comfort	56.8%*	42.9%
Information and Education	52.1%*	43.0%
Access	53.7%*	46.3%
Emotional Support	57.9%*	40.8%
Respect for Patient Preferences	39.2%	37.2%
Continuity of Care	54.1%*	38.2%

* Statistically Significant Difference

Lower Score = Better Performance