Patient Satisfaction - District Table of Contents

Patient Satisfaction

HCHD scores	Ben Taub scores	LBJ scores
Quentin Mease scores		Community Health Program scores

HCHD District-wide

October – December 2003

Rehabilitation Dimensions

Dimensions of Care (Listed from the patient’s perspective of highest to lowest)	HCHD Overall Oct - Dec 2003	National Benchmark
Respect for Patient Preferences	29.9%	24.9%
Information and Education	30.4%	29.2%
Emotional Support	34.2%	28.9%
Physical Comfort	42.3%	30.2%
Continuity and Transition	35.1%	34.2%
Access to Health Professionals	23.3%	21.2%
Involvement of Family and Friends	36.1%	29.2%
Coordination of Care	29.3%	29.3%

* Statistically Significant Difference

Lower Score = Better Performance