Patient Satisfaction
 

HCHD scores Ben Taub scores LBJ scores
Quentin Mease scores   Community Health Program scores

HCHD District-wide

October – December 2003

 

Pediatric Inpatient Dimensions
 

Dimensions of Care
(Listed from the patient’s perspective of highest to lowest)
 
HCHD Overall
Oct – Dec
2003
 
 
National Benchmark
 
Houston Market Benchmark
 
County Hospital Benchmark
Confidence and Trust
26.3%
24.2%
NA
23.0%
Information & Education to Child
30.4%
29.1%
NA
34.2%*
Surgery Specific
32.1%
20.1%*
NA
35.7%
ICU Specific
29.8%
22.6%
NA
33.5%
Partnership Between Family & Clinicians
38.1%
27.6%
28.9%
35.1%
Information & Education to Parent/Guardian
28.4%
17.8%*
31.2%
19.8%*
Coordination of Care
32.3%
25.7%
13.8%*
30.0%
Continuity and Transition
33.6%
22.1%
36.4%
32.8%
Physical Comfort
34.5%
24.1%
31.8%
29.7%
*  Statistically Significant Difference
 Lower Score = Better Performance

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