Patient Satisfaction
 

HCHD scores Ben Taub scores LBJ scores
Quentin Mease scores   Community Health Program scores

Ben Taub General Hospital

October – December 2003

NRC Survey Results: Overall Rating of Care
 

 
BT
Overall
Apr - Jun
 2003
BT
Overall
Jul - Sept
 2003
BT
Overall
Oct - Dec
 2003
 
National Benchmark
Adult Inpatient
18.8%
17.5%
15.8%
8.8%*
Emergency
40.2%
47.1%
25.5%
13.9%*
Adult Office Visit
22.1%
22.4%
21.8%
17.8%
Outpatient Procedure
10.1%
16.8%
16.3%
3.2%*
Pediatric Inpatient
7.3%
10.0%
3.6%
5.3%*
Pediatric Office Visit
19.2%
15.4%
14.0%
6.0%*
*  Statistically Significant Difference
 Lower Score = Better Performance

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