|
Patient Satisfaction
Ben Taub General Hospital
October
– December 2003
NRC
Survey Results: Would You
Recommend HCHD to Your Friends and Family?
|
|
BT
Overall
Apr - Jun
2003
|
BT
Overall
Jul - Sept
2003
|
BT
Overall
Oct - Dec
2003
|
National Benchmark
|
|
Adult Inpatient
|
46.0%
|
39.7%
|
37.4%
|
29.9%*
|
|
Emergency
|
65.5%
|
64.4%
|
66.3%
|
43.3%*
|
|
Adult Office Visit
|
52.1%
|
51.1%
|
54.2%
|
45.6%*
|
|
Outpatient
Procedure
|
32.4%
|
33.1%
|
38.1%
|
22.9%*
|
|
Pediatric
Inpatient
|
32.5%
|
41.2%
|
38.2%
|
25.5%*
|
|
Pediatric Office
Visit
|
57.4%
|
53.2%
|
51.8%
|
38.2%*
|
*
Statistically Significant Difference
Lower Score = Better
Performance
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