Emergency Center Dimensions
 

Dimensions of Care (Listed from the patient's perspective of highest to lowest)   BT Overall Oct - Dec 2003   National Benchmark   Houston Market Benchmark   County Hospital Benchmark Physical Comfort 42.9% 32.8%* 34.1%* 35.7%* Continuity of Care 38.2% 36.7% 40.7% 36.6% Emotional Support 40.8% 36.6%* 47.9%* 49.9%* Respect for Patient Preferences 37.2% 21.7%* 30.5% 32.6%* Information and Education 43.0% 34.9% 42.5% 44.3% Access and Coordination of Care 46.3% 27.0%* NA NA