Outpatient Procedure Dimensions
 

Dimensions of Care (Listed from the patient’s perspective of highest to lowest)   BT Overall Oct - Dec 2003   National Benchmark   Houston Market Benchmark   County Hospital Benchmark Surgery Specific 36.1% 20.7%* NA NA Emotional Support 44.6% 20.6%* 38.3%* 26.9%* Information and Education 35.4% 18.1%* 34.3 24.6%* Access and Coordination of Care 38.7% 20.3%* NA 24.2% Continuity and Transition 29.3% 17.5%* 30.2% 19.9%* Physical Comfort 31.9% 15.9%* 23.8%* 23.3%* Respect for Patient Preferences 33.6% 13.8%* 14.8%* 19.2%*