Patient Satisfaction
 


HCHD scores Ben Taub scores LBJ scores
Quentin Mease scores   Community Health Program scores

Ben Taub General Hospital

October – December 2003

 

Adult Inpatient Dimensions
 
Dimensions of Care
(Listed from the patient’s perspective of highest to lowest)
BT
Overall
Oct - Dec
2003
National Benchmark
Houston
Market
Benchmark
County
Hospital Benchmark
Emotional Support
41.5%
34.6%*
42.4%
42.1%
Physical Comfort
25.0%
18.4%*
25.4%
25.1%*
Information and Education
37.0%
34.0%
38.7%
38.5%
Coordination of Care
29.9%
24.1%*
21.2%*
26.6%*
Involvement of Family and Friends
30.7%
24.2%*
28.0%
31.4%
Continuity and Transition
33.5%
31.1%
31.3%
29.1%
Respect for Patient Preferences
33.2%
25.4%*
26.4%*
27.0%*
Childbirth Specific
 
28.6%
27.8%
NA
NA
Surgery Specific
32.4%
23.8%*
NA
NA

*  Statistically Significant Difference
 Lower Score = Better Performance

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