Patient Satisfaction
 


HCHD scores Ben Taub scores LBJ scores
Quentin Mease scores   Community Health Program scores

Ben Taub General Hospital

October – December 2003

 

Pediatric Inpatient Dimensions
 
Dimensions of Care
(Listed from the patient’s perspective of highest to lowest)
 
BT
Overall
Oct - Dec
2003
 
National Benchmark
 
Houston Market Benchmark
 
County Hospital Benchmark
Confidence and Trust
26.5%
24.2%
NA
23.0%
Coordination of Care
30.4%
25.7%
13.8%*
30.0%
Surgery Specific
29.9%
20.1%
NA
35.7%
Information & Education to Parent/Guardian
27.2%
17.8%*
31.2%
19.8%*
Information & Education to Child
25.0%
29.1%
NA
34.2%*
Physical Comfort
30.0%
24.1%*
31.8%
29.7%
ICU Specific
22.2%
22.6%
NA
33.5%
Partnership Between Family & Clinicians
36.8%
27.6%*
28.9%*
35.1%
Continuity and Transition
29.4%
22.1%*
36.4%*
32.8%

*  Statistically Significant Difference
 Lower Score = Better Performance

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