Patient Satisfaction
 


HCHD scores Ben Taub scores LBJ scores
Quentin Mease scores   Community Health Program scores

Ben Taub General Hospital

October – December 2003

 

Adult Office Visit Dimensions
 
Dimensions of Care
(Listed from the patient's perspective of highest to lowest)
BT Overall
Oct - Dec
2003
National
Benchmark
Houston
Market
Benchmark
County
Hospital
Benchmark
Coordination of Care
50.1%
31.5%*
NA
NA
Respect for Patient Preferences
24.5%
16.4%*
20.4%*
24.0%
Continuity of Care
27.4%
8.4%*
43.2%*
31.5%*
Information and Education
35.5%
24.5%*
34.9%
37.3%*
Emotional Support
27.9%
20.7%*
NA
NA
Access
52.7%
31.5%*
NA
NA

*  Statistically Significant Difference
 Lower Score = Better Performance

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