Patient Satisfaction

HCHD scores	Ben Taub scores	LBJ scores
Quentin Mease scores		Community Health Program scores

Community Health Program

October – December 2003

NRC Survey Results: Would You Recommend HCHD to Your Friends and Family?

	Overall Office Visits Jan - Mar 2003	Overall Office Visits Apr - Jun 2003	Overall Office Visits Jul - Sept 2003	Overall Office Visits Oct - Dec 2003	National Benchmark
Adult Office Visit	53.7%	52.1%	50.9%	54.6%	36.7%*
Pediatric Office Visit	52.4%	57.4%	53.3%	51.6%	39.0%*

* Statistically Significant Difference

Lower Score = Better Performance