Patient Satisfaction
 

HCHD scores Ben Taub scores LBJ scores
Quentin Mease scores   Community Health Program scores

Community Health Program

October – December 2003

 

Pediatric Office Visit
 

Dimensions of Care
(Listed from the patient's perspective of highest to lowest)
 
HCHD Overall
Oct - Dec
2003
 
National Benchmark
 
Houston Market Benchmark
 
County Hospital Benchmark
Coordination of Care
38.4%
21.6%*
14.3%*
39.2%
Continuity of Care
27.2%
19.6%*
31.2%
27.9%
Respect for Patient Preferences
18.0%
11.4%*
26.3%*
17.0%
Information & Education to Parent/Guardian
38.8%
27.5%*
29.4%*
39.2%
Information and Education to Child
38.5%
28.0%*
NA
38.8%
Access
53.0%
28.2%*
NA
53.7%
Emotional Support
31.0%
21.1%*
31.1%
29.9%
*  Statistically Significant Difference
 Lower Score = Better Performance

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