Patient Satisfaction

Patient Satisfaction

HCHD scores	Ben Taub scores	LBJ scores
Quentin Mease scores		Community Health Program scores

Lyndon B. Johnson General Hospital

October – December 2003

NRC Survey Results: Overall Rating of Care

	LBJ Overall Apr - Jun 2003	LBJ Overall Jul - Sept 2003	LBJ Overall Oct - Dec 2003	National Benchmark
Adult Inpatient	11.6%	18.4%	12.3%	8.8%*
Emergency	26.8%	43.37%	38.9%	13.9%*
Adult Office Visit	22.1%	22.4%	21.9%	17.8%
Outpatient Procedure	16.7%	12.8%	19.5%	3.2%*
Pediatric Inpatient	8.3%	11.4%	5.8%	5.3%*
Pediatric Office Visit	19.2%	15.4%	13.7%	6.0%*

* Statistically Significant Difference

Lower Score = Better Performance

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