Patient Satisfaction
 

HCHD scores Ben Taub scores LBJ scores
Quentin Mease scores   Community Health Program scores

Lyndon B. Johnson General Hospital

October – December 2003

 

Outpatient Procedure Dimensions
 

Dimensions of Care
(Listed from the patient’s perspective of highest to lowest)
 
LBJ Overall
Oct - Dec
2003
 
National Benchmark
 
Houston Market Benchmark
 
County Hospital Benchmark
Emotional Support
40.1%
20.6%*
38.3%
26.9%
Surgery Specific
35.6%
20.7%*
NA
24.8%
Access and Coordination of Care
37.4%
20.3%*
NA
24.2%
Information and Education
35.8%
18.1%*
34.3%
24.6%
Continuity and Transition
30.2%
17.5%*
30.2%
19.9%
Physical Comfort
29.7%
15.9%*
23.8%
23.3%
Respect for Patient Preferences
31.2%
13.8%*
14.8%*
19.2%
*  Statistically Significant Difference
 Lower Score = Better Performance

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