Patient Satisfaction
 

HCHD scores Ben Taub scores LBJ scores
Quentin Mease scores   Community Health Program scores

Lyndon B. Johnson General Hospital

October – December 2003

 

Adult Inpatient Dimensions
 

Dimensions of Care
(Listed from the patient’s perspective of highest to lowest)
LBJ
Overall
Oct - Dec
2003
National Benchmark
Houston
Market
Benchmark
County
Hospital Benchmark
Information and Education
38.3%
34.0%
38.7%
38.5%
Emotional Support
44.6%
34.6%*
42.4%
42.1%
Coordination of Care
32.4%
24.1%*
21.2%*
26.6%*
Physical Comfort
28.1%
18.4%*
25.4%
25.1%
Continuity and Transition
41.1%
31.1%*
31.3%*
29.1%*
Respect for Patient Preferences
35.7%
25.4%*
26.4%*
27.0%*
Involvement of Family and Friends
37.8%
24.2%*
28.0%*
31.4%*
Childbirth Specific
 
34.6%
27.8%*
NA
NA
Surgery Specific
35.2%
23.8%*
NA
NA
*  Statistically Significant Difference
 Lower Score = Better Performance

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