Patient Satisfaction
 

HCHD scores Ben Taub scores LBJ scores
Quentin Mease scores   Community Health Program scores

Lyndon B. Johnson General Hospital

October – December 2003

 

Adult Office Visit Dimensions
 

Dimensions of Care
(Listed from the patient's perspective of highest to lowest)
LBJ Overall
Oct - Dec
2003
National
Benchmark
Houston
Market
Benchmark
County
Hospital
Benchmark
Coordination of Care
36.1%
31.5%*
NA
NA
Respect for Patient Preferences
30.4%
16.4%*
20.4%*
24.0%
Continuity of Care
28.8%
8.4%*
43.2%*
31.5%*
Information and Education
36.5%
24.5%*
34.9%*
37.3%*
Emotional Support
40.3%
20.7%*
NA
NA
Access
37.2%
31.5%*
NA
NA
*  Statistically Significant Difference
 Lower Score = Better Performance

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