Your Rights and Obligations as a Patient

The Harris County Hospital District is committed to providing excellent customer service to our patients, visitors and community. The following lists explain what patients can expect to receive during their care, their rights as a patient, and what is expected of patients in return.

As an HCHD patient, you can expect:

• quality health care service delivered with respect and compassion,
  reasonable accommodations regardless of your age, race, religion, national origin, sex, or handicap, and
• a detailed explanation of your medical bill.

HCHD patients have the right to:

• have their care needs and requirements met promptly
• receive complete information and prior approval before the start of any procedure or treatment, including experimental
• procedures or research projects
• receive complete information from your physician concerning diagnosis, treatment, and prognosis explained in terms you can easily understand
• complete confidentiality in the communication and recording of information pertaining to your care
• refuse treatment to the extent permitted by law and to be informed of the medical consequences of that action
• receive appropriate services within the capacity of the Hospital District

As our patient, we ask that you:

• provide us with accurate health and medical information
• follow the explained prescription for your care
• keep your appointments or promptly notify us if you will be unable to
• be considerate of all patients and employees,
• promptly pay you medical bill, and
• that you follow our facilities’ rules and regulations.